Accessibility Policy
Commercial Drywall Supply (Ontario) Inc.
1. Purpose
The purpose of this Accessibility Policy is to outline the commitment of Commercial Drywall Supply (Ontario) Inc. to providing an inclusive, barrier-free environment for our employees, customers, suppliers, visitors, and all individuals who interact with our organization.
This policy is designed to ensure compliance with:
The Accessibility for Ontarians with Disabilities Act (AODA)
The Integrated Accessibility Standards Regulation (IASR)
Applicable human rights legislation and accessibility best practices in Canada
Accessibility principles consistent with the Accessible Canada Act (ACA) where relevant
2. Scope
This policy applies to:
All employees, contractors, volunteers, and individuals acting on behalf of Commercial Drywall Supply (Ontario) Inc.
All services, programs, communications, products, and public interactions
All physical and digital environments operated or managed by our company
3. Definitions
Barrier
Anything that prevents full and equal participation of a person with a disability. Barriers may be physical, architectural, technological, attitudinal, informational, communicational, or procedural.
Disability
Any degree of physical, mental, intellectual, developmental, cognitive, learning, or sensory impairment, as defined under the AODA and Ontario Human Rights Code.
Accessible Formats & Communication Supports
Alternate formats such as large print, audio, electronic text, or other formats that make information usable to people with disabilities.
4. Commitment to Accessibility
Commercial Drywall Supply (Ontario) Inc. is committed to:
Treating all individuals in a manner that respects their dignity and independence
Providing equal opportunities for people with disabilities
Preventing, identifying, and removing barriers
Meeting accessibility requirements under the AODA and relevant Canadian legislation
Ensuring accessibility is integrated into our culture, policies, and operations
Consulting with individuals with disabilities, when appropriate, to improve accessibility
5. Accessible Customer Service
Commercial Drywall Supply (Ontario) Inc. will:
Provide goods and services in a way that accommodates people with disabilities
Permit the use of assistive devices, service animals, and support persons
Communicate with individuals in ways that consider their accessibility needs
Train employees on accessible customer service requirements
Customers may request accessibility accommodations at any time through any of our contact channels.
6. Information and Communications
Commercial Drywall Supply (Ontario) Inc. is committed to ensuring that information is accessible and will:
Provide accessible formats and communication supports upon request
Ensure websites and web content conform to WCAG 2.0 Level AA (as required under AODA)
Maintain accessible feedback processes
Train staff involved in creating, handling, or distributing public information
7. Employment Standards
We ensure that accessibility is considered throughout the employment lifecycle, including:
Recruitment and selection
Workplace accommodations
Return-to-work processes
Performance management, career development, and redeployment
Employees may request accommodations at any point, and individualized accommodation plans will be developed when needed.
8. Built Environment (Design of Public Spaces)
Where applicable, Commercial Drywall Supply (Ontario) Inc. will comply with the AODA’s Design of Public Spaces Standards, ensuring accessibility in:
Entrances
Parking areas
Service counters
Waiting areas
Pathways and physical spaces
Any renovations or new construction will incorporate accessibility requirements under the Ontario Building Code and AODA.
9. Training
All employees, contractors, and relevant personnel will receive accessibility training that includes:
AODA requirements and IASR standards
Human rights obligations related to disability
Accessible customer service practices
Updates as regulations evolve and policies change
Training records will be maintained by Commercial Drywall Supply (Ontario) Inc..
10. Feedback Process
Feedback regarding accessibility is encouraged and can be submitted in any of the following ways:
Accessibility Contact
Phone: 905-415-7777
Email: support@commercialdrywall.com
Mail: 635 Hood Road, Markham, Ontario, L3R-4N6
Accessible formats and communication supports will be provided upon request.
11. Policy Review
This policy will be reviewed at least every three (3) years, or sooner if legislative changes require updates. All updates will be posted publicly and made available in accessible formats.
End of Accessibility Policy
Commercial Drywall Supply (Ontario) Inc.
